For the O1 Intellectual Output we produced research for techniques / methods which dispatchers can use, we produced a report regarding the the development of research and tools.
We undertook research regarding the psychological methods / techniques for 112 Dispatchers, developing the structure and necessary tools. A report was produced regarding the development of the highest level of research on the psychological methods, instruments and tools used in the country of each participant to support 112 dispatchers.
Totalization of the research results and selecting the most adequate and efficient methods, tehniques, tools and psychological instruments with regards to the target group.
The questionnaire for dispatchers was produced.