Manual “One Minute May Save a Life” Support guide for emergency Dispatchers
Download here the full 168-pages Manual about Psychology of Emergency titled
Support guide for emergency dispatchers
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Online Course for 112 Dispatchers
In this section you can find the complete course for 112 dispatchers.
Lesson 1 – Psychology of Safety, Security and Risk
Lesson 2 – Communication with the caller
Lesson 3 – Psychotraumatology
Lesson 4 – How to detect false calls
Intellectual Output O1
For the O1 Intellectual Output we produced research for techniques / methods which dispatchers can use, we produced a report regarding the the development of research and tools.