Download here the full 168-pages Manual about Psychology of Emergency titled
Support guide for emergency dispatchers
In this section you can find the complete course for 112 dispatchers.
Lesson 1 – Psychology of Safety, Security and Risk
Lesson 2 – Communication with the caller
Lesson 3 – Psychotraumatology
Lesson 4 – How to detect false calls
For the O1 Intellectual Output we produced research for techniques / methods which dispatchers can use, we produced a report regarding the the development of research and tools.