Zivac Group-Behavioral Research Center together with the S.M.U.R.D. Foundation-Romania, FG Forensics Group-Italy, Universite Europeenne LLP-UK, and Rivensco Consulting-Cyprus launched the project “one minute can save a life.”
Developed over a period of two years, the project aims to provide services of education and training for emergency service dispatchers 112 (single European emergency number-112), in order to reduce the number of false calls and to remove psychological barriers faced by dispatchers 112 (police, firefighters, ambulance personnel, rescue personnel) – key pillars in the process of saving human lives.
“The problem of false calls to emergency number 112 unique is an extremely real and present and the effectiveness of interventions required depends, in large measure, the promptness with which dispatchers reacts. This is a touchy subject at European level, which was reported by the European Parliament since 2010, the Member States being required to adopt measures to reduce false calls/a scams through exchange of best practices. In Romania, the rate of false calls is approximately 70%, according to some STS reports, “said Amira Radulescu, CEO of the Zivac Group.
The project methodology used in developing competencies dispatchers 112 (competences cognitive, emotional and behavioral), will lead to the identification of a number of false calls increased and increased efficiency in retrieving and management call 112.
The project “One minute can save a life” aims at designing and developing a training course, resort course 112 dispatchers that will combine various techniques/methods of psychological approach (theory and practice). The course will be accompanied by a guide of good practice – “Psychological methods and techniques for dispatchers 112” and a platform for e-learning that will ensure a process of lifelong learning between partners, target group, and the other actors involved in the process. (A.D.).
Article appeared on NonGuvernamental.ro